Frequently Asked Questions

Everything you need to know about CRAFTSMAN’s premium home furnishings and services.

What materials are used in CRAFTSMAN furniture?

We prioritize durability and aesthetics by using sustainably sourced hardwoods, premium top-grain leathers, and high-performance fabrics designed to withstand daily use while maintaining a luxury feel.

Do you offer White Glove Delivery for large items?

Yes, for all furniture and oversized decor, we provide a White Glove Delivery service which includes in-home placement, assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture or personalized items are final sale and cannot be returned.

How can I track my order status?

Once your order ships, you will receive an email confirmation with a tracking link. You can also view real-time updates by logging into your account on our website.

Are your products covered by a warranty?

Every CRAFTSMAN piece comes with a 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains and damage at checkout.

Can I request fabric swatches before purchasing?

Absolutely. We offer complimentary swatch kits for our upholstery collections to help you ensure the color and texture perfectly match your home's interior.